Refund policy

We want you to feel confident and happy with every Sophia Fashion purchase.
If something isn’t quite right, our return process is designed to be simple, clear, and stress-free.

You have 30 days from the day your order is delivered to request a return. To qualify, items must be unused, in their original condition, and returned with all packaging included. We never charge restocking fees — what you see is what you get.

How to start a return:
Just email us at info@sophia-fashion.com with your order number. Our team will guide you through each step. Return shipping costs are the responsibility of the customer, and we always recommend choosing a trackable shipping method to ensure your package reaches us safely.

Return address

The return address will be provided exclusively via email in the return form:

Name: Wu Xi
Address: Building 4, 4th Floor, 58 Baiye Road
City: Dongguan
Province: Guangdong
Zip Code: 523000
Country: China

Exchanges:
If you'd prefer to exchange an item, mention it in your message — we’re happy to help you find the right fit or style.

Exchange in 4 simple steps (for defective products)
Step 1: Send an email to (Support@sophia-fashion.com) and attach photos or a short video of the defective product. Briefly describe the problem.
Step 2: Our team validates the product after receiving the photos/videos.
Step 3: Upon successful validation, our team will send you a free replacement product.
Step 4: Our customer service team provides you with the tracking information for the replacement shipment so that you can track the status.

Refunds:
Once your return arrives and is inspected, we’ll process your refund to your original payment method within 7 business days. Your bank or payment provider may require a little extra time to complete the transaction.

If you have any questions along the way, feel free to reach out at info@sophia-fashion.com — we’re always here to help.